Spimori privacy details
These terms in plain English
By booking an appointment at Spimori, 540 Wickham Street, Fortitude Valley QLD 4006, you agree to the points below. They exist so both sides know where they stand when a booking has to change. If anything here is unclear, call us on +61 7 4829 1736 before you book.
Bookings and deposits
Most appointments are held without a deposit. Colour work over three hours, first-time corrective colour and Saturday bookings require one.
- Deposits are A$50 per booking and come off the final bill
- Card details are taken at the time of booking and held by the payment provider, not by the salon
- You may move a booking once at no cost with more than 24 hours notice
- A second move on the same deposit may be refused at our discretion
Changes and cancellations
We keep a small team and a long waiting list, so late changes cost us a chair. Cancellations inside 12 hours of the appointment are charged at half the booked service price. Failing to show up is charged at the full price of the service.
Things go wrong for everyone. If you have a genuine emergency, call us and explain. We would rather rebook you than lose you over a fee, and we apply the rules with that in mind.
Running late and service changes
Arriving more than 15 minutes late usually means the appointment has to be shortened or moved. The service may still be charged in full if the stylist could not rebook the slot. If your hair turns out to need more work than the booked service allowed for, we will stop and quote the difference before continuing.
Prices on the website reflect current rates and can change. The price confirmed at booking is the price you pay unless you agree to something different in the chair.
Results, colour and patch tests
A strand test is required before any lift or global colour on hair that has not been coloured by us. Patch tests for allergy checking must be done at least 48 hours before a colour appointment, and we cannot colour your hair without one.
Results depend on what the hair will do, and no stylist can promise an exact match to a photograph. Where we believe a request would damage your hair, we will say so and offer an alternative. If you still want the original, we may decline the service.
Liability and personal belongings
We take care with every head of hair, but we are not responsible for damage caused by products used elsewhere, by home colour, or by pre-existing conditions we were not told about at the consultation.
Personal belongings left in the salon are kept for 30 days. After that they are donated or disposed of. Please keep phones and wallets with you rather than in the cape pocket.